Customer Service

Customer Care

Here at Gownies we appreciates your business. We want to do everything possible to make your shopping experience with us a happy one. Please don't hesitate to contact us if you have questions or comments about our products.

If you have a customer-service related question, you may be able to find the answer in our menu below. If not, please e-mail us at sales@gownies.com. All messages will be returned within two business days.

Returns & Exchanges

Easy Returns

We want you to be happy with your purchase from Gownies. We guarantee all maternity bands to be free from defects of workmanship. It's just that simple!

All purchases must be returned within 14 days of the date you received your order. We will not refund clearance items. To receive a full refund all items must be in their original packaging and condition, we will not refund for used and/or washed items. We do not refund shipping charges. Please allow 30 days for your refund to be processed.

Easy Exchange

Exchanges will be granted on all unworn items within 14 days. Please contact sales@gownies.com in advance to ensure the desired item is in stock to avoid disappointment. All exchanges are processed within 48 hours of receipt free of charge! There are no additional shipping fees – great huh!

Please Return Products To:

Gownies

Customer Service Returns

97-106 South Street

West Hartford, CT 06110

 

All Returns and Exchanges must:

1. Be repacked in the original packaging.

2. Have a copy of original packaging slip enclosed.

3. Be unused, unworn, not washed & in the original condition.

4. Clearly mark whether it is a refund or exchange you would like. For an exchange, please write on the packaging slip the size and style you need.

If you have questions, please do not hesitate to contact us  at  sales@gownies.com.

Shipping Infomation

Shipping costs are based on your total purchase amount.

How long will it take to get my order?

All standard orders are processed within 2 business days, standard shipping typically arrives within 2-9 business days. Gownies does not guarantee a specific arrival time frame with this shipping method.

Expedited deliveries will be shipped via UPS and are guaranteed to be there within 3 business days of purchase. Express deliveries will be shipped by UPS and are guaranteed to be there within 2 days of purchase. In order to guarantee Express and Expedited shipping we need to receive your order by 10 am PST – 1pm EST M- F to ship that day!

Orders received after 10 am PST - 1pm EST usually ship the next business day. Orders placed on a Saturday or Sunday, or on a US national holiday will ship the next business day regardless of shipping method. Express and Expedited shipping is only available for the 48 contiguous US.

Do you ship outside the United States?

Yes, we ship anywhere in the US, to any US APO address and to Canada. Applicable shipping rates are calculated at checkout.

Please note you may be responsible to pay duties. It is the recipient’s responsibility to pay all duties in the country of destination.

What are your rates for Alaska, Hawaii, Puerto Rico, FPO/APO, and other US Territories?

We use only USPS to ship to these destinations, Express and Expedited service is unavailable.  Shipping rates are the same as the 48 contiguous US, please applicable rates in the above shipping rate box.

What is the Gownies mailing address?

Gownies

Customer Service Returns

97-106 South Street

West Hartford, CT 06110

Our Exchange Policy

Exchanges will be granted on all unworn items within 14 days. Please contact sales@gownies.com in advance to ensure the desired item is in stock to avoid disappointment. Shipping charges apply.

Defective Item Policy

Gownies inspects each item prior to leaving our warehouse. If you do receive a defective product, please contact us at sales@gownies.com. We strive to keep our quality high and will offer a full refund or replacement free of shipping and handling charges once the defective product is returned.

About Sales Tax

We are based in Connecticut where 6% sales tax is applied to any item priced above $49.99. Any orders outside Connecticut are tax free. If sales tax is applicable, it will be calculated during the checkout process.

Our Guarantee to You

We want you to be happy with your purchase from Gownies. If for ANY reason you are unhappy with your order, we are committed to working with you until you are pleased!